FAQs Page

Frequently Asked Questions: 

1. Where do you ship from? We ship to you directly from the respective brand partners' (ie. manufacturers') location, in either USA or Canada, depending on your location. 
2. Do you offer Warranty? Yes, as provided by the respective manufacturer. 
3. Do you offer design services? We provide basic consulting services, to assist in isolating which/what items are suitable for your particular project, however outside/3rd party consultation or technical support may be required, particularly for more complicated or larger industrial projects. 
4. What's your return policy? We do accept returns, subject to our Return Policy. 
5. How much is freight? Please add to cart the items you're considering, and either proceed further through check-out for the freight price, or use the freight estimated shown on the cart page (key in your postal code). 
6. Where are you based? PatioHeatDirect is operated by ship2user, an Ecommerce company, located at 1525 Point O Woods Road, Mississauga, ON, L5G2X6 Canada. ship2user is owned/operated by Dave Hammond, Founder & CEO. 
7. How long does is take to get the items, after I purchase? Please refer to our Shipping Policy.